Welcome to the SOLARIS VOYAGER LTD E-Commerce Store! If you encounter issues such as order inquiries, product questions, after-sales problems, or logistics tracking during your shopping experience, or if you have suggestions or feedback regarding our store services, please feel free to contact our customer service team through the following channels. We will provide professional and efficient service to address your shopping-related needs.

Store Entity Information

• Operating Entity: SOLARIS VOYAGER LTD

• Registered Number: 15636161

• Registered Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Shopping-Related Inquiry Channels

1. Customer Service Email (Highly Recommended)

For the following shopping needs, please send an email to our dedicated customer service email address, and we will follow up on each request:

• Order Issues: Such as failed payment, modification of delivery information, order cancellation, order status inquiry, etc.;

• Product Inquiries: Such as product specifications, stock availability, usage instructions, material details, size recommendations, etc.;

• After-Sales Needs: Such as damaged products, wrong items delivered, return/refund applications, after-sales repairs, etc.;

• Logistics Tracking: Such as courier tracking number inquiry, logistics delays, delivery address modification (before shipment), etc.;

• Feedback: Such as suggestions or complaints about store services or product experience.

Customer Service Email: borshop0808@outlook.com

We recommend clearly stating the core purpose in the email subject line (e.g., "Order Inquiry - Order No. 12345", "After-Sales Application - Damaged Product", "Product Inquiry - Size of Model XX") and attaching order screenshots, product photos (if needed), and contact information in the email. This will help us quickly identify the issue and respond efficiently.

2. Mailing Communication (Scenario-Specific Instructions)

• Formal Document Mailing: If you need to send formal documents related to shopping (such as compliance complaint letters, legal certification materials, etc.), please mail them to the company's registered address:

71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

• Returned Goods Shipping: Please note that the return address is different from the company's registered address—do not ship returned items directly to the above registered address. If you need to process a return, you must first contact us via the customer service email (borshop0808@outlook.com) with the subject "Return Application - Order No. XXX". Our customer service team will verify your return eligibility and provide you with a dedicated return address and return process guidelines. This avoids the risk of lost items or return failure due to an incorrect address.

Customer Service Response Time

• Email Inquiries: For inquiries submitted between 9:00 AM and 6:00 PM (GMT) on working days (Monday to Friday, excluding UK public holidays), we will respond within 24 hours; inquiries submitted on non-working days will be prioritized for processing on the next working day.

• Mailed Documents/Goods: Formal documents can be mailed directly to the registered address mentioned above, and the logistics cycle will depend on international postal service timelines. For returned goods, you must first confirm the address with customer service—specific logistics progress of returned goods can be inquired with customer service after obtaining the return address.

We are committed to providing you with a high-quality shopping experience. If you have any needs, please do not hesitate to contact us!